Terms of Service

1. About Trailstack

Trailstack is an online marketplace operated by Trailstack LLC ("Trailstack," "we," "us," or "our") that connects travelers with local outdoor guides, campsite operators, and experience providers ("Suppliers") in Indiana. By accessing or using Trailstack at gotrailstack.com (the "Platform"), you agree to these Terms of Service ("Terms").

2. Eligibility

You must be at least 18 years old to create an account or make a booking. By using the Platform, you represent that you meet this requirement. Parents or legal guardians may book experiences for minors but accept full responsibility for the minor's participation.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@gotrailstack.com if you suspect unauthorized use.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users or Suppliers.

4. Bookings and Payments

When you book an experience through the Platform, you enter into a direct agreement with the Supplier. Trailstack acts as a payment intermediary and marketplace facilitator, not a party to the service agreement between you and the Supplier.

All payments are processed securely through Stripe. A processing fee is added at checkout to cover payment processing costs. Trailstack collects a platform commission (currently 12%) from the Supplier's payout; this is not an additional charge to you as a traveler.

Bookings are confirmed once payment is successfully processed and you receive a confirmation email. For "Request to Book" listings, confirmation is subject to Supplier approval.

5. Cancellations and Refunds

Each listing may have its own cancellation policy (Flexible, Moderate, or Strict) set by the Supplier. This policy is displayed on the listing page before you book.

• Flexible: Full refund if cancelled more than 24 hours before the experience.
• Moderate: Full refund if cancelled more than 5 days before; 50% refund within 5 days.
• Strict: Full refund if cancelled more than 7 days before; no refund within 7 days.

Processing fees are non-refundable. If a Supplier cancels your booking, you will receive a full refund to your original payment method within 5–10 business days.

6. Supplier Obligations

Suppliers who list experiences on the Platform represent that they:

• Hold all required licenses, permits, and insurance for the activities they offer.
• Will deliver experiences substantially as described in their listings.
• Will respond to booking requests and traveler messages in a timely manner.
• Are responsible for the safety of participants during their experiences.

Trailstack reviews Supplier applications but does not independently verify all credentials. Travelers are encouraged to ask Suppliers about their qualifications before booking.

7. Traveler Responsibilities

You are responsible for assessing whether an activity is appropriate for your fitness level, health, and experience. You agree to:

• Follow all safety instructions provided by the Supplier.
• Disclose any health conditions that may affect your ability to participate.
• Arrive prepared with appropriate gear unless gear is listed as included.
• Treat Suppliers and other participants with respect.

8. Waivers and Assumption of Risk

Outdoor adventures involve inherent risks including, but not limited to, physical injury, adverse weather, equipment failure, and wildlife encounters. By booking and participating in any experience, you voluntarily assume these risks. Some listings require a digital liability waiver to be signed at checkout. This waiver is binding.

9. Trailblazer Membership

The Trailblazer membership is a recurring subscription billed monthly or annually through Stripe. You may cancel at any time; your membership benefits continue until the end of the current billing period. Membership fees are non-refundable once a billing period has begun.

10. Prohibited Conduct

You may not:

• Use the Platform for any unlawful purpose.
• Post false, misleading, or fraudulent listings or reviews.
• Circumvent the Platform to arrange payments directly with Suppliers you found on Trailstack.
• Scrape, crawl, or systematically collect data from the Platform.
• Impersonate any person or entity.

11. Limitation of Liability

To the maximum extent permitted by law, Trailstack is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, any booking, or any experience. Our total liability to you for any claim shall not exceed the amount you paid for the booking giving rise to the claim. Trailstack is not liable for the acts or omissions of Suppliers.

12. Dispute Resolution

If you have a dispute with a Supplier, please contact us at hello@gotrailstack.com and we will work with both parties to reach a fair resolution. These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

13. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Reach us at hello@gotrailstack.com.