Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Trailstack platform, including the website located at gotrailstack.com and any related applications (collectively, the "Platform"), operated by Trailstack LLC, an Indiana limited liability company ("Trailstack," "we," "us," or "our").

By checking the box presented at account creation, checkout, or subscription sign-up and clicking the corresponding action button (such as "Create Account"), you affirmatively agree to these Terms. If you do not agree, do not check the box, and do not use the Platform.

Trailstack is an online marketplace that connects travelers ("Travelers," "you") with independent outdoor activity suppliers ("Suppliers") — including fishing guides, kayak and canoe outfitters, campgrounds, hiking guides, mountain biking outfitters, rafting and float trip operators, and similar businesses.

TRAILSTACK IS A BOOKING PLATFORM ONLY. Trailstack does not itself provide, operate, guide, or supervise any outdoor activity, guided trip, campsite, or experience listed on the Platform. Every activity is owned, operated, and delivered entirely by an independent Supplier. Trailstack is not a party to the underlying transaction between you and the Supplier beyond facilitating discovery, booking, and payment.

(a) You must be at least 18 years old to create an account, make a booking, or hold a Trailblazer subscription on Trailstack. At account creation, you will be asked to affirmatively confirm "I am 18 or older" as part of accepting these Terms. By using the Platform, you represent that this is true and that you are capable of forming a binding contract.

(b) Minors may participate in an activity as part of a booking made by an adult, subject to the following: the booking adult represents that they are the minor's parent or legal guardian, or have the express authorization of the minor's parent or legal guardian to include the minor in the booking, and takes full responsibility for any consent, supervision, or waiver the Supplier or applicable law requires for that minor's participation. Some Suppliers set their own minimum age or supervision requirements for specific activities; those are disclosed on the listing and are the Supplier's to enforce. You are responsible for confirming that any minor in your party continues to meet a listing's stated age or other requirements at the time of the activity, including after any change you make to the booking's date or group size. Trailstack does not independently verify a booking adult's relationship to any minor included in a booking, and does not automatically re-check a listing's age or other requirements when a booking is modified.

(c) Trailstack does not knowingly collect personal information directly from anyone under 18. Any information about a minor participant is provided to Trailstack by the booking adult, not by the minor. See the Privacy Policy for what is collected in connection with minor participants.

Acceptance of these Terms, the Privacy Policy, and (where applicable) the Trailblazer subscription terms in Section 5 occurs by an affirmative, unchecked checkbox that you must actively select, paired with a clearly labeled action button appropriate to what you're doing (for example, "Create Account" at signup). Checking the box and completing that action is treated as your electronic signature under the federal Electronic Signatures in Global and National Commerce Act (E-Sign Act, 15 U.S.C. § 7001 et seq.) and the Indiana Uniform Electronic Transactions Act (IC 26-2-8).

Trailstack records, for each acceptance: the version of these Terms in effect at that moment, the exact date and time of acceptance, and the account or booking the acceptance is tied to. Where a separate auto-renewal disclosure applies (Section 5), Trailstack also records the timestamp, the plan selected, and the exact disclosure text shown to you at that moment. These records are retained for as long as your account exists and for a reasonable period after, for evidentiary purposes. See the Privacy Policy for more on how these records are handled.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@gotrailstack.com if you suspect unauthorized use of your account. You agree to provide accurate, current, and complete information when creating your account and to keep it updated.

(a) What it is. Trailblazer is an optional paid membership available as a monthly plan ($4.99/month) or an annual plan ($49.99/year), offering benefits as described on the subscription page at time of purchase. New subscribers may be offered a 7-day free trial.

(b) Automatic renewal. TRAILBLAZER AUTOMATICALLY RENEWS AT THE END OF EACH BILLING PERIOD — MONTHLY OR ANNUALLY, MATCHING WHICHEVER PLAN YOU SELECTED — AT THE THEN-CURRENT PRICE, UNTIL YOU CANCEL. Before completing your first purchase, you will see a clear, standalone disclosure — separate from the general Terms acceptance checkbox — stating: the price for your selected plan, that it renews automatically at the end of each billing period unless cancelled, that you will be charged automatically at renewal using your payment method on file, and how to cancel. Completing purchase requires a separate affirmative action acknowledging this specific disclosure.

(c) Free trial. If you take a 7-day free trial, your selected plan begins and your payment method is charged at the end of the trial unless you cancel before then. The confirmation email you receive at signup states the exact date your trial ends and the amount you will be charged, so this information is in your hands from the start. Consistent with California's Automatic Renewal Law, a separate reminder before a trial converts to paid is required only for trials longer than 31 days; Trailstack's 7-day trial does not require, and does not send, a separate reminder beyond that confirmation email.

(d) Renewal notice for annual plans. For annual plans, Trailstack will send you a reminder email between 15 and 45 days before your renewal date, stating the upcoming renewal charge, the amount, and how to cancel before it processes. Monthly plans renew without a separate advance reminder, consistent with standard practice for monthly subscriptions.

(e) Confirmation email. Upon your initial purchase (including the start of a free trial, if applicable), you will receive a confirmation email stating your plan, price, renewal terms, and cancellation instructions, for your records.

(f) Cancellation. You may cancel Trailblazer at any time from your account settings, effective at the end of the then-current billing period. Cancelling does not entitle you to a refund of the current period's payment except as required by law. Cancellation is available through the same account interface used to subscribe — no phone call or written request is required.

(g) Price changes. If Trailstack changes the renewal price for your plan, you will be notified between 7 and 30 days before the change takes effect, consistent with California's Automatic Renewal Law, and given the opportunity to cancel before being charged the new price.

(a) How booking works. When you book an activity through Trailstack, you are entering into a direct agreement with the Supplier for that activity. Trailstack facilitates the transaction, processes your payment, and sends confirmation, but the Supplier is solely responsible for delivering the experience.

(b) Pricing. Prices displayed include the Supplier's listed rate. A separate processing fee is added and clearly displayed at checkout before you complete payment. All prices are in U.S. dollars.

(c) Payment processing. All payments are processed through Stripe, our third-party payment processor. Trailstack does not store your full credit card information. By making a booking, you authorize Trailstack, through Stripe, to charge your payment method for the full amount shown at checkout.

(d) Booking confirmation. A booking is confirmed once payment is successfully processed and you receive a confirmation email. For listings marked "Request to Book," confirmation is subject to the Supplier's approval. Until confirmed, no booking commitment exists between you and the Supplier.

(e) Multi-supplier bookings. When you book multiple activities from different Suppliers in a single transaction, each activity is a separate agreement with its respective Supplier, even though payment is processed together.

(a) Traveler-initiated cancellation. Each listing displays its own cancellation policy in plain language on the listing page before you book — the exact refund window that applies to that listing, set by the Supplier. If a listing does not display a cancellation policy, a full refund is available if you cancel at least 24 hours before your trip; no refund is available within 24 hours of your trip.

(b) Supplier-initiated cancellation. If a Supplier cancels a confirmed booking for any reason, you will receive a full refund regardless of timing. Trailstack will make reasonable efforts to help you find a comparable alternative experience but does not guarantee availability of a substitute.

(c) How refunds are processed. Approved refunds are issued to your original payment method through Stripe. Refunds may take 5–10 business days to appear depending on your bank or card issuer.

(d) Weather and conditions. Outdoor activities are inherently weather-dependent. Some Suppliers set and disclose their own weather-related cancellation policy within their listing; where a Supplier does not, the standard cancellation policy shown on that listing governs. Trailstack is not responsible for a Supplier's decision to cancel or proceed with an activity due to weather or conditions.

You agree not to:

• (a) Use the Platform for any unlawful purpose;
• (b) Provide false, inaccurate, or misleading information;
• (c) Attempt to circumvent Trailstack's booking and payment system by arranging payment directly with a Supplier for an activity discovered through Trailstack, except for legitimate repeat business unrelated to your original Trailstack booking;
• (d) Post fraudulent, defamatory, or abusive reviews;
• (e) Interfere with or disrupt the Platform's operation, including through automated scraping, bots, or unauthorized access attempts;
• (f) Impersonate any person or entity or misrepresent your affiliation with any person or entity.

Violation of this section may result in suspension or termination of your account at Trailstack's reasonable discretion.

(a) Inherent risks. OUTDOOR RECREATIONAL ACTIVITIES BOOKED THROUGH TRAILSTACK — INCLUDING FISHING, KAYAKING, CANOEING, RAFTING, HIKING, CAMPING, AND MOUNTAIN BIKING — INVOLVE INHERENT RISKS THAT CANNOT BE ELIMINATED REGARDLESS OF THE CARE TAKEN. THESE RISKS INCLUDE, WITHOUT LIMITATION: DROWNING AND OTHER WATER-RELATED HAZARDS, FALLS, COLLISIONS, HYPOTHERMIA AND OTHER EXPOSURE-RELATED CONDITIONS, WILDLIFE ENCOUNTERS, UNEVEN OR UNSTABLE TERRAIN, EQUIPMENT FAILURE, AND THE LIMITED AVAILABILITY OF EMERGENCY MEDICAL RESPONSE IN REMOTE OR RURAL LOCATIONS.

(b) Voluntary and informed assumption. BY BOOKING AN ACTIVITY THROUGH TRAILSTACK, YOU VOLUNTARILY AND KNOWINGLY ASSUME ALL SUCH INHERENT RISKS TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. Indiana law (IC 34-31-11.4, "Limited Liability for Operators of Recreational Facilities") limits the liability of operators of recreational facilities and activities for injuries arising from risks inherent to the recreational activity itself, and requires recreational users to exercise reasonable care for their own safety. This statute most directly benefits Suppliers, who operate the activities; Trailstack's own release in subsection (c) below rests on this Section's contractual terms, not directly on this statute, since Trailstack does not itself operate any activity. You are solely responsible for assessing your own physical fitness and capability to safely participate in any activity you book, disclosing any relevant medical conditions or physical limitations to the Supplier before the activity begins, and following all safety instructions given by the Supplier during the activity.

(c) Limited release specific to Trailstack. To the fullest extent permitted by Indiana law, you release Trailstack LLC and its members, managers, officers, employees, and agents from liability for personal injury, property damage, or death arising from the inherent risks of an outdoor activity described in subsection (a), except to the extent caused by Trailstack's own gross negligence or willful misconduct in operating the Platform itself. This release addresses Trailstack's role as a booking platform only. It does not release the Supplier, who delivers the activity and carries its own liability insurance, and it does not substitute for any waiver, release, or informed consent document the Supplier requires directly from you or from any minor in your party before the activity.

(d) Supplier waivers are separate. Suppliers may require you, or a minor participant in your booking, to sign an additional waiver or release specific to that Supplier's activity, on-site or in advance. That document governs your relationship with the Supplier and is independent of this Section. Declining to sign a Supplier's required waiver may result in the Supplier declining to provide the activity, without entitling you to a refund under Section 7 beyond what that section otherwise provides.

Suppliers are independent businesses, not employees, agents, partners, or joint venturers of Trailstack. Trailstack does not control, direct, supervise, or guarantee the quality, safety, legality, or fitness of any Supplier's activities. A listing on Trailstack — including any "Trailstack Pick" or similar curation badge — reflects Trailstack's assessment of listing quality and presentation, and does not constitute a warranty, certification, endorsement, or guarantee of the Supplier's safety practices, licensing, insurance, or the physical conduct of any activity.

As part of applying to become a Supplier, an applicant must affirmatively check a box confirming that they hold the licenses, permits, and liability insurance required for the activities they intend to offer. This application-stage confirmation is separate from, and does not substitute for, the formal representations and obligations a Supplier makes by signing the Trailstack Supplier Agreement. Trailstack requires Suppliers to represent that they hold applicable licenses and carry general liability insurance as a condition of listing, but Trailstack does not independently verify insurance coverage on an ongoing basis and cannot guarantee that any Supplier's coverage remains continuously in force.

THE PLATFORM AND ALL CONTENT, LISTINGS, AND INFORMATION MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. TRAILSTACK DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY LISTING INFORMATION, INCLUDING ANY ITINERARY OR RECOMMENDATION GENERATED BY THE TRIP PLANNER, IS ACCURATE, COMPLETE, OR CURRENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRAILSTACK LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR ANY ACTIVITY BOOKED THROUGH IT — INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INJURY, PROPERTY DAMAGE, OR DEATH ARISING FROM AN ACTIVITY DELIVERED BY A SUPPLIER.

TRAILSTACK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO TRAILSTACK IN BOOKING FEES OR SUBSCRIPTION FEES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Trailstack LLC and its members, managers, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your use of the Platform; (c) your interactions with any Supplier or other user; (d) your inclusion of a minor in a booking without proper authorization or required consent, or your failure to confirm the minor continues to meet a listing's requirements as described in Section 2(b); or (e) your violation of any applicable law or the rights of any third party.

If you submit a review, photo, or other content to the Platform, you grant Trailstack a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content in connection with operating and promoting the Platform. You represent that your content is truthful, based on your genuine experience, and does not infringe any third party's rights. Trailstack reserves the right to remove content that violates these Terms or that Trailstack reasonably believes to be fraudulent.

The Platform, including its design, text, graphics, logos, and underlying software, is owned by Trailstack LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Platform without Trailstack's prior written consent.

Trailstack may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct that harms other users, Suppliers, or the Platform. You may close your account at any time by contacting hello@gotrailstack.com. Sections of these Terms that by their nature should survive termination — including assumption of risk, disclaimers, limitation of liability, and indemnification — will survive.

Trailstack may update these Terms from time to time. Changes take effect once posted to the Platform, and your acceptance occurs at your next account signup, booking, or Supplier application after a change, in the manner described in Section 3. Changes to the Trailblazer auto-renewal terms specifically follow the separate notice requirements in Section 5. We encourage you to review these Terms periodically; continued use of the Platform after a change takes effect constitutes acceptance of it.

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved exclusively in the state or federal courts located in Indiana, and you consent to personal jurisdiction in those courts.

Questions about these Terms can be directed to hello@gotrailstack.com.

Trailstack LLC
Indiana, United States